Wax needs to be removed if blocking the ear causing deafness, or obscuring the eardrum if deeper disease is suspected. Wax is not removed with an earbud or with candling (gimmick!!).
Most dissolving or lubricating ear drops do not work and make the situation worse. Syringing the ear only with warm, sterile water is successful in a large percentage of patients, but there are risks (eardrum damage, outer ear infections).
The ideal way to remove cerumen is by using a microscope and suction (performed by an Ear, Nose and Throat Specialist).
What’s ear wax? and where does it come from?